Airbnb's Community Support Platform (CSP) needs to integrate AI with human expertise to deliver seamless user experiences and exceptional customer service with high efficiency. This role focuses on leveraging Gen AI techniques to revolutionize customer service by creating innovative backend systems and AI-driven workflows.
Requirements
- 9+ years of software development experience in service-oriented architectures and backend development.
- Expertise in workflow optimization and backend systems, with a focus on scalable and flexible architecture.
- Expertise in designing and iterating on prompt engineering to fine-tune AI capabilities for AI/LLM-driven scenarios.
- Expertise of RAG patterns, memory routing, and agent planning.
- Expertise in integrating LLMs with APIs, vector databases, and orchestration framework.
- Proficiency in crafting backend systems focusing on technical quality, efficiency, and resilience.
Responsibilities
- crafting AI prompts
- implementing RAG
- performing model fine-tuning
- designing AI orchestration workflows
- dataset engineering
- shaping innovative GenAI-based backend systems efficiently and at scale
- designing efficient systems, tools, and actions to empower AI capabilities seamlessly to automate and support the end to end workflow of our CS ambassadors
Other
- Collaborate cross-functionally with product, design, engineering, and data science teams to develop backend systems and enhance AI prompt effectiveness.
- Drive the technical vision and strategy for workflow and backend optimization.
- Lead and contribute to the full development cycle: technical design, implementation, testing, experimentation, and deployment.
- Participate in code and design reviews, offering constructive feedback to improve technical quality.
- Optimize system availability, performance, and scalability while pushing enhancements for improved efficiency.
- Excellent collaboration and communication skills to work effectively across teams and domains.
- Passion for agile development, system optimization, and team productivity enhancements.
