Salesforce's Webapp Infrastructure (WIN) pillar needs to ensure the safety and productivity of hundreds of developers working on a multi-million line codebase. The WIRE team within WIN is responsible for maintaining and improving systems that power Slack's API servers, asynchronous job processing, caching, and rate limiting, aiming for seamless user experience where Slack 'just works'.
Requirements
- Familiarity and experience with software development, including traditional operations and/or infrastructure tooling.
- Experience managing critical production infrastructure, maintaining reliability and uptime, and having a customer first view of operational safety.
- Experience with functional or imperative programming languages such as Ruby and Go.
- Experience with Chef, Terraform, cloud infrastructure (ideally AWS), IAMs, Docker, Linux, and observability tools such as Logstash, Kibana, Prometheus, and Grafana.
- Familiarity with operational metrics, experience with incident management and strong debugging skills.
- Experience as a Site Reliability Engineer (SRE), or as a platform or infrastructure engineer building and managing reliability mechanisms on distributed infrastructure.
- Comfortable with deploying, operating and debugging distributed systems on Linux at scale.
Responsibilities
- Directly support multiple components of Webapp’s infrastructure, including monitoring and visibility automation, and other infrastructure tooling.
- Define and build solutions to improve the reliability and resilience of our services.
- Write code to automate maintenance and reduce the need for manual intervention.
- Help define SLA/SLOs for Webapp infrastructure, manage code deployments, fixes and software updates, and automate our operational processes.
- Have an operational responsibility in addition to being a software developer.
- Participate in the team's on-call rotation, assist with triaging and addressing production issues, and respond to incidents.
- Review code and get your code reviewed; mentor and be mentored by other engineers.
Other
- Strong collaboration skills: collaborating is core to how we operate and this excites you! To us, this means working with other teams on cross functional projects as well as day-to-day collaboration.
- Bachelor’s degree in Computer Science, Engineering or related field, or equivalent training or work experience.
- Curious, inventive, and work to be a little better every single day.
- Smart, humble, hardworking and, above all, collaborative.
