Decagon is looking to solve the problem of helping companies understand the conversations their AI agents have with customers and improve their agents' performance
Requirements
- 8+ years of engineering experience with meaningful technical leadership
- Proficiency in Typescript or Python and comfort working across the stack
- Strong product intuition and experience building user-facing features with clear, actionable insights
- Experience collaborating with Product, Design, and Data Science to iterate quickly and validate ideas
- Experience designing efficient and scalable data models across relational and analytical databases
- Experience building analytics products, conversation intelligence tools, or insight generation features
- Experience working with agent-driven or LLM-powered systems
Responsibilities
- Lead the architecture and technical direction for a new insights platform used by CX and product teams
- Build the foundational product experiences that help users understand customer intents, agent behavior, and voice of customer patterns
- Define workflows and visualizations that guide customers toward writing better AOPs and improving agent quality
- Drive fast iteration by testing ideas quickly, gathering feedback, and refining product direction based on real usage
- Mentor engineers, establish engineering norms, and help grow a high-performing new team
- Partner with PM, Design, and Agent Engineering to shape the long-term roadmap for insights at Decagon
Other
- Medical, dental, and vision benefits
- Take what you need vacation policy
- Daily lunches, dinners and snacks in the office to keep you at your best
- 8+ years of engineering experience with meaningful technical leadership
- A strong track record of building 0 to 1 products or teams
