Visa's Technology Organization is looking for a candidate to work as part of the Client Services CRM team to design and develop applications on the Microsoft Dynamics 365 (MSD) platform, aiming to increase tangible value and improve the effectiveness and efficiency of the Client Services business function.
Requirements
- Hands-on experience with CRM software development, specifically, MS Dynamics 365 and other peripheral tools, products and platforms.
- 6 plus years or more of project delivery experience in application development (example software development/implementation, design and delivery).
- Knowledge of Agile methodology or framework, leading and managing Agile ceremonies is a must.
- Knowledge of DevOps delivery model is preferred.
- Strong conceptual and analytic skills. Ability to design and build complex algorithms.
- Experience in evaluating business requirements and turning them into technical designs.
- Experience with analytic techniques including process modeling, requirements elaboration, data modeling, and business use case and user interface prototyping.
Responsibilities
- Design, and implement solution for our business partners using Microsoft Dynamics 365 (Customer Service Hub).
- Responsibilities include the creation of conceptual approach, technical analysis, fit-gap assessment, design architecture and solution.
- Develop technologies, and ensure successful delivery of business capabilities.
- Promote DevOps, Agile methodology to improve the speed and quality of delivery.
- Manage and collaborate with product vendors and systems integrators and deliver solutions on time and on budget.
- Work with enterprise and domain architects as needed to evolve strategies, policies, processes, procedures, blueprints and standards related to CRM platform.
- Drive for operational excellence to reduce the technical debt and be fully accountable for the end-to-end management of the services you are in charge.
Other
- Lead, manage and drive the project delivery from the front by liaising with several Tech and Business stakeholders.
- Define the scope of the project in collaboration with business and IT stakeholders.
- Monitor the progress of the project and make necessary adjustments to ensure the successful completion of the project.
- Able to work on multiple initiatives with different/competing timelines and demands.
- Able to work with teams in multiple geographical locations and time zones.
