NetJets Services, Inc. is looking to architect, develop, and integrate next-generation communication capabilities across its digital ecosystem, enabling seamless messaging, notifications, and service journeys from sales through flight to billing.
Requirements
- Proven experience in cloud-based architecture, ideally with Genesys Cloud and Terraform.
- Strong programming skills in Python and JavaScript.
- Deep understanding of API-driven SaaS integration, including design and implementation in high-availability environments.
- Familiarity with Agentic AI concepts and applying AI to augment customer or employee communication workflows.
- Experience in journey mapping, workflow automation, and cross-platform messaging (SMS, Chat, Voice, Email).
- Experience with Genesys Cloud platform
- Experience with Terraform
Responsibilities
- Architect and Deliver Solutions: Design, build, and integrate modern communication channels (SMS, Business Chat, App Chat, Email, Voice) across multiple NetJets applications using Genesys Cloud, Terraform, Python, and JavaScript.
- Lead Integration and Enablement: Develop scalable APIs and automation to connect internal platforms such as the Owners Portal, Notification System, and Customer Journey tools.
- Drive Innovation: Prototype and deliver proof-of-concepts (POCs) for new communication features and AI-assisted experiences for internal users and Owners.
- Journey Mapping: Partner with business stakeholders to define and optimize end-to-end Owner and Crew communication journeys, from first engagement to ongoing service.
- Technical Leadership: Serve as a technical mentor and thought leader within the engineering organization—guiding design decisions, reviewing architecture, and ensuring operational excellence.
- Collaboration: Partner with peer IT teams, business leaders, and the Genesys engineering team to advance platform capabilities in alignment with enterprise goals for 2025–2026.
- Stakeholder Engagement: Present prototypes, findings, and technical recommendations to executive leadership, early adopters and testers of new solutions.
Other
- Bachelor's in Computer Science or Computer Engineering
- 8-10 years of experience
- Adaptability
- Collaboration
- Curiosity
- Service-Oriented
