Harvey is transforming how legal and professional services operate by combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise. The Staff Software Engineer on the Site Reliability team will ensure the reliability, scalability, and performance of their legal AI platform, which is critical for maintaining resilience as the company grows.
Requirements
- Expertise in infrastructure as code(IaC) tools (Pulumi, Terraform, CloudFormation, etc.)
- Deep familiarity with observability tools (Datadog, Sentry, etc.) and incident response practices (PagerDuty, IncidentIO, etc.)
- Proficiency with cloud infrastructure platforms (Azure, GCP, AWS, etc.)
- Strong programming skills (Python, Bash, Go, or similar languages)
- Proven track record of diagnosing complex system problems and implementing durable solutions
- Solid understanding of CI/CD, Kubernetes, containerization, networking, databases, and cloud security principles
- Excellent problem-solving skills, meticulous attention to detail, and a commitment to operational excellence
Responsibilities
- Design, implement, and manage monitoring, alerting, and infrastructure resources (compute, storage, networking) across 50+ global regions
- Lead incident management processes, including postmortems, root cause analyses, and driving actionable improvements
- Automate operational tasks and workflows, building tools and processes for capacity planning, graceful rollouts, and safe data access to maintain high reliability and reduce manual intervention
- Establish best practices for security, compliance, and reliability and collaborate across teams to drive these principles throughout the software lifecycle
- Optimize infrastructure costs through strategic capacity planning and build-versus-buy decisions while maintaining system performance, reliability, and functionality
- Provide technical mentorship and leadership, promoting best practices and fostering team growth
Other
- 10+ years of experience in Site Reliability Engineering or similar roles supporting production environments, with proven ability to mentor and guide technical teams
- This role is based in San Francisco, CA. We use an in-person work model and offer relocation assistance to new employees.
- We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai
