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Staff Software Engineer, Test (Contact Center Pro)

ServiceTitan

$136,600 - $182,600
Aug 13, 2025
Remote, US
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ServiceTitan is looking for an engineering leader to drive the technical direction of their product and solve complex problems, with over 50,000 people depending on their software.

Requirements

  • 10+ years hands-on software quality assurance testing experience, preferably with web and mobile applications in the software development industry
  • 8+ years hands-on software test automation development experience (UI and API)
  • Experience with Web testing elements such as HTML, CSS, XPath, etc
  • Deep knowledge of Object Oriented Programming concepts, experience with C and JavaScript and testing expertise across unit, integration and system levels.
  • Experience with code deployments and version control systems (Git), CI/CD tools (TeamCity, Jenkins, CircleCI, etc) and automation tools (Cypress.io preferred)
  • Experience driving the Test Pyramid and Agile Test Quadrants concepts in organizations
  • BS in Computer Science or related engineering field preferred

Responsibilities

  • Drive our automation coverage by working closely with Engineers, Product Managers, and Designers on test planning and building automated test cases and extending our test infrastructure.
  • Guide developers to understand how to automate testing from code authoring through integration and system testing, based on the product architecture and requirements
  • Design and evolve test strategies that employ modern test tools and techniques including AI where applicable
  • Oversee execution of test cycles to ensure comprehensive and repeatable test coverage
  • Create automation scripts for new functionality and regression testing
  • Drive innovation of test frameworks and test tools as needed
  • Oversee defect reporting, tracking, resolution and closure across multiple teams

Other

  • Must be self-motivated and know when to seek guidance and be able to handle periods of uncertainty and ambiguity; detail-orientation is a must
  • Able to multi-task, triage issues, react well to changes, work independently in a fast paced environment
  • BS in Computer Science or related engineering field preferred
  • Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement
  • Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents)