ID.me is looking for a Staff Software Engineer to improve their custom in-house built web application that supports Call Centers and members during Supervised Identity Verification flows. The role also involves developing tools for internal teams, such as feature flags and data transformation utilities, to enhance efficiency and automation.
Requirements
- 8+ years in Rails, GoLang, React, TypeScript, HTML/CSS, or other frontend architecture.
- Experience with identity verification, security, or regulated UX flows.
- Proven experience building and scaling customer-facing web applications.
- Strong understanding of component-driven design, state management, and secure front-end development.
- Strong understanding of regulatory and compliance frameworks in IAM and digital security.
- Familiarity with design systems, shared component libraries, and modular SDK design.
Responsibilities
- Lead the technical vision for member support-facing verification UI flows across desktop and mobile web.
- Develop shared UI components to support scalable, multi-product verification workflows.
- Implement best practices for performance, accessibility, and responsive design.
- Ensure compliance with IAM, security, and data protection standards.
- Mentor engineers and contribute to establishing engineering excellence and best practices.
- Contribute to design system initiatives and maintain a cohesive user experience across products.
- Lead instrumentation and experimentation efforts including A/B testing, analytics, and fraud detection UX.
Other
- Collaborate closely with UX, Design, and Product partners to drive high-impact, customer-first UI work.
- Ability to communicate clearly and influence cross-functional stakeholders.
- Comfortable working in fast-paced environments with tight feedback loops and high accountability.
- Experience mentoring engineers and setting UI technical direction across teams.
- This role requires on-site presence 5 days per week, based in our office in McLean, VA.
