Decagon is looking to solve the problem of providing concierge customer experience at scale through their conversational AI platform, specifically focusing on improving the real-time voice agent systems to ensure accuracy, responsiveness, and stability.
Requirements
- 8+ years of engineering experience with significant technical leadership
- Expertise in real-time systems, streaming pipelines, or audio-based applications
- Strong debugging skills across audio, networking, and model-driven systems
- Experience with speech recognition or synthesis systems
- Experience with VAD, streaming protocols, or other real-time audio systems
- Experience designing or maintaining LLM-driven applications
- Experience optimizing performance for low-latency use cases
Responsibilities
- Own the architecture of Decagon’s real-time voice runtime and shape its long-term roadmap
- Lead initiatives that improve speech understanding, synthesis quality, and conversational timing
- Define reliability, testing, and observability standards for live voice interactions
- Build frameworks that make voice systems easy to debug, measure, and iterate on
- Mentor senior engineers and help expand the technical culture of the Voice group
- Collaborate with Research to integrate the next generation of speech models
- Collaborate with Infra to push the boundaries of latency and performance
Other
- Ability to define architectural direction and lead cross-functional projects
- Experience mentoring engineers and influencing engineering standards
- In-office company
- Customers are everything, relentless momentum, winner’s mindset, and stronger together values
