ServiceNow's ITOM Quality Engineering team aims to ensure the quality of tools that provide visibility into and management of IT infrastructure, cloud resources, and services, with the goal of reducing outages and improving operational efficiency by leveraging automation, AIOps, and machine learning.
Requirements
- Experience in Java programming with Selenium, JUnit and TestNG, JavaScript.
- Experience with Eclipse, Jenkin, Maven, and Git
- Experience with different testing techniques (e.g. performance, unit, integration, automated), their strengths and weakness, and ability to use them to best effect
- Advanced working knowledge and ability to use tools (such as IDE, debugger, build tools, source control, ServiceNow instances, profilers, system administration/Unix tools) to assist with daily tasks
- Experience driving cross-team technical discussions with an understanding of SDLC concepts
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
Responsibilities
- Maintain, enhance, and scale existing automation test frameworks.
- Collect, analyze, and report on quality metrics from test executions to drive continuous improvement.
- Collaborate closely with developers to design targeted testing strategies for new features and implement effective automation.
- Create, execute, and automate comprehensive test plans across multiple environments.
- Partner with engineering teams to troubleshoot issues, resolve defects, and improve the stability and performance of applications and dev/test environments.
Other
- 8+ years professional experience in quality assurance or application development and in leading quality efforts within a scrum team of 4-6 QE engineers
- 8 years of related experience with a Bachelor's degree; or 6 years and a Master's degree; or a PhD with 3 years experience; or equivalent experience.
- Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location.
- All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law.
- If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.
