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Staff Software Quality Engineer

ServiceNow

$129,300 - $226,300
Sep 11, 2025
San Diego, CA, USA
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ITOM Quality Engineering team is looking to ensure the quality of a suite of tools that provide visibility into and management of IT infrastructure, cloud resources, and services—reducing outages and improving operational efficiency

Requirements

  • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
  • Experience in Java programming with Selenium, JUnit and TestNG, JavaScript
  • Experience with Eclipse, Jenkin, Maven, and Git
  • Experience with different testing techniques (e.g. performance, unit, integration, automated), their strengths and weakness, and ability to use them to best effect
  • Advanced working knowledge and ability to use tools (such as IDE, debugger, build tools, source control, ServiceNow instances, profilers, system administration/Unix tools) to assist with daily tasks

Responsibilities

  • Maintain, enhance, and scale existing automation test frameworks
  • Collect, analyze, and report on quality metrics from test executions to drive continuous improvement
  • Collaborate closely with developers to design targeted testing strategies for new features and implement effective automation
  • Create, execute, and automate comprehensive test plans across multiple environments
  • Partner with engineering teams to troubleshoot issues, resolve defects, and improve the stability and performance of applications and dev/test environments

Other

  • 8+ years professional experience in quality assurance or application development and in leading quality efforts within a scrum team of 4-6 QE engineers
  • 8 years of related experience with a Bachelor's degree; or 6 years and a Master's degree; or a PhD with 3 years experience; or equivalent experience
  • Experience driving cross-team technical discussions with an understanding of SDLC concepts
  • Ability to work in a team and collaborate with developers and engineering teams
  • Health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs