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Staff Software Systems Engineer, Mail and Messaging

ServiceNow

$163,600 - $286,300
Jun 10, 2025
Kirkland, WA, US
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The company is seeking a Staff Systems Engineer to support its US Public Sector customers and build robust, scalable systems and services for its Mail & Messaging infrastructure.

Requirements

  • Strong experience with Linux and Linux-based services running at scale
  • Advanced proficiency in Python, with the ability to design and implement complex systems
  • Experience working on mail systems is highly desirable
  • Experience with configuration management tools such as Ansible or Puppet is a plus
  • Familiarity with containerization technologies (e.g., Docker, Kubernetes) is a plus
  • Strong understanding of distributed systems, networking, and system performance
  • Experience with cloud platforms (e.g., AWS, GCP, Azure) is preferred

Responsibilities

  • Architect, develop, and maintain backend systems and services supporting Mail & Messaging infrastructure
  • Write production-grade code in Python (or JavaScript, Java, or Go) to support scalable, high-performance systems
  • Design and implement APIs, service integrations, and backend logic for mail-related services
  • Troubleshoot and resolve complex issues across the stack—from infrastructure to application logic
  • Participate in code reviews, design discussions, and architectural planning
  • Contribute to automation and configuration management using tools like Ansible or Puppet
  • Build orchestration workflows by leveraging features of the ServiceNow platform

Other

  • Typically requires a minimum of 8 years of related experience with a Bachelor's degree; or 6 years and a Master's degree; or a PhD with 3 years experience; or equivalent experience
  • Excellent problem-solving and debugging skills
  • Strong communication and collaboration skills
  • Must be a US citizen, US naturalized citizen or US Permanent Resident, holding a green card
  • Must pass a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards)