Ethos is looking to establish and grow the research function within the company by hiring a Staff User Researcher to set the vision for research across complex user journeys.
Requirements
- Extensive experience: 7+ years in user research, preferably in complex product ecosystems (e.g., B2B SaaS, financial services, or enterprise tools)
- Quantitative and qualitative depth: Expert in designing, executing, and analyzing research studies using a range of methods—surveys, user testing, interviews, behavioral analytics, experimental design, etc
- Clear communicator: Skilled at transforming data and research into compelling, concise stories that influence product and business decisions
- Strategic presence: Demonstrated ability to influence leadership, guide priorities, and connect user experience to measurable business impact
- Systems thinker: Comfortable with cross-platform journeys, multi-user systems, and building frameworks to support broad insight generation
- Builder mindset: You enjoy ambiguity and see opportunity in starting from scratch; you’re proactive, highly autonomous, and thrive when laying foundations
- Collaborative operator: Experience partnering with product, engineering, design, sales, operations, and data teams in fast-paced environments
Responsibilities
- Establish the research function at Ethos: Define processes, methods, and research operations for a growing design and research team
- Own and drive strategic research initiatives: Lead research across complex user journeys and systems—including agent tools, quoting flows, application pipelines, and customer onboarding
- Dive deep into complexity: Understand and simplify multi-step workflows, decision-making contexts, compliance constraints, and multi-user systems
- Build scalable research frameworks: Develop systems for continuous discovery, satisfaction measurement, longitudinal tracking, and feedback loops across our customer and agent experiences
- Lead mixed-method research efforts: Design and execute both qualitative and quantitative studies using advanced methodologies (e.g., survey science, behavioral data analysis, experiment design)
- Synthesize across data sources: Combine research findings with usage data, operational metrics, and market insights to tell compelling stories and identify clear product opportunities
- Communicate with clarity and influence: Deliver high-impact narratives and visualizations that resonate with technical and non-technical stakeholders, including executives
Other
- If you love making sense of complexity, thrive in ambiguous environments, and are excited about shaping a new discipline in a high-impact space—we’d love to meet you.
- Shape product strategy:Translate insights into roadmap recommendations, influence prioritization, and advocate for user-centered thinking at all levels of the company
- Mentor and scale: Guide and support future researchers and designers, and help build a strong, insight-driven product culture
- Innovate with tools and tech: Leverage AI-enabled research tools or custom frameworks to accelerate learning and improve research efficiency and impact
- Experience in life insurance, fintech, or regulated industries
