Nourish is addressing the healthcare crisis caused by poor nutrition, which is the number one driver of preventable death in the U.S. The company aims to improve people's health by making it easy to eat well through its food-as-medicine platform, which includes personalized visits with Registered Dietitians, health tracking, meal planning, and AI chat. The platform serves patients with conditions like diabetes, eating disorders, and cardiovascular disease, and operates in all 50 states.
Requirements
- 8–12+ years of applied user research experience in high-growth product organizations (consumer, health tech, telehealth, or two-sided marketplaces strongly preferred)
- Mastery of core qualitative methods (interviews, field studies, concept testing, journey mapping, usability testing) and strong fluency with complementary quantitative methods
- Demonstrated success driving strategic impact—influencing product or business direction, not just validating existing ideas
- Experience researching service-oriented or clinical workflows, ideally in healthcare, wellness, or B2C/B2B2C contexts
- Exceptional communication and storytelling ability; you make insights tangible and drive alignment through clarity and empathy
- A track record of mentoring or coaching researchers or designers, elevating the overall craft bar
- Fluency in research tooling (Dovetail, Airtable, UserTesting, Maze, Amplitude, etc.)
Responsibilities
- Lead research strategy across patient, provider, and internal tooling experiences, defining the learning agenda that informs company-level priorities
- Conduct generative and evaluative research to explore user needs, motivations, and friction points across the full care journey, from onboarding through long-term engagement
- Shape product direction by translating research insights into clear, actionable opportunities for product, design, and clinical operations
- Develop frameworks and mental models that clarify how patients and dietitians interact, and where Nourish can deliver differentiated value
- Mentor and guide cross-functional partners (designers, PMs, and data analysts, clinical, marketing, PPM) on research best practices, helping to scale the research mindset across the org
- Partner with data science and clinical ops to triangulate qualitative and quantitative insights, surfacing patterns in behavior, retention, and outcomes
- Tell compelling stories that bring our constituents to life through artifacts, workshops, and strategic narratives that influence at the leadership level
Other
- Graduate degree in Human-Computer Interaction, Cognitive Psychology, Anthropology, or related field (or equivalent hands-on experience)
- This role is full-time in NYC (in-person candidates only), with flexibility for some remote work
- Champion an inclusive approach to research that represents diverse users and ensures accessibility and equity in the patient experience
