HoneyBook is looking for a Staff UX Researcher to lead high-impact research, shape product strategy, and guide cross-functional priorities to enhance their AI-powered business management platform for service-based business owners, ultimately helping businesses attract leads, connect with clients, book projects, and manage payments more efficiently.
Requirements
- At least 5 years of hands-on experience owning complex UX research initiatives spanning multiple workstreams and cross-functional stakeholders using a variety of qualitative and quantitative research methods.
- Experience with a variety of UX research-related tools, such as Qualtrics, statistical analysis software (R, SPSS, etc.), UserTesting, User Interviews, and Great Question.
- Demonstrated ability to set research direction and strategy by proactively identifying opportunities, framing problems, and guiding teams toward impactful, insight-driven decisions that are aligned with member needs and company objectives.
- Highly skilled at defining research execution strategies, scoping multi-phase projects, and aligning cross-functional teams on priorities and tradeoffs.
- Proven ability to synthesize complex research findings and craft compelling narratives that influence decisions across cross-functional and executive audiences.
- A forward-thinking mindset around AI, with the ability to leverage AI tools in your workflow while staying current and bringing perspective on how AI can enhance your research processes and team effectiveness over time.
- Experience establishing practices and standards that improve research quality, insight communication, and team alignment.
Responsibilities
- Own complex, multi-method research initiatives end-to-end, from framing and planning through execution and synthesis to shape product direction and cross-functional priorities.
- Generate rigorous, actionable insights that drive confident decision-making and reflect the real needs of members and the business.
- Craft compelling narratives that connect research insights to product and business strategy, adapting communication to build alignment across executive and cross-functional audiences.
- Align cross-functional teams around research goals, decisions, and priorities, facilitating shared understanding and team-wide ownership of outcomes.
- Continuously evolve your research craft by staying current on industry trends and applying new methods, tools, and approaches to improve team effectiveness.
- Leverage AI to streamline the research process, such as participant outreach, data analysis, synthesis, and reporting while using your expertise to ensure outputs are completely accurate, interpretable, and methodologically sound.
- Influence department-level decisions by championing user research, aligning insights with company priorities, and proactively identifying emerging opportunities grounded in member needs and emerging trends.
Other
- This role is hybrid to our NYC office, 3 days per week in office.
- Flexibility to collaborate across time zones with remote teammates and members, and occasional travel to meet in person.
- Experience coaching and elevating peers across functions by modeling research excellence, scaling best practices, and fostering growth via feedback and mentorship.
- Exceptional written, visual, and verbal communication skills to share study plans, findings, and implications with clarity, persuasion, and adaptability for different audiences.
- Excellent problem-solving skills and the ability to navigate ambiguity and complexity, while guiding teams toward clarity and impact.
