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Business runs on contracts. Every dollar earned, relationship formed, and advantage gained comes down to the contract that makes it real. But getting a contract done is more complicated than it should be. And when contract data is buried, leaders can’t see risks, obligations, or act in time. Ironclad is the leading AI contracting platform that transforms agreements into assets.

Requirements

• 8+ years of user research experience at a high-growth B2B SaaS company, with a proven track record of influencing product strategy and building consensus with executive stakeholders through strategic insights.
• Deep expertise applying diverse research methodologies throughout the product cycle, with strong facility in both qualitative and quantitative approaches.
• Ability to work independently across multiple teams, prioritizing research questions, right-sizing approaches, and delivering practical insights that drive business impact.
• Strategic mindset that connects research findings to product narratives and business outcomes, articulating the "so what" that influences roadmap decisions.
• Strong facilitation skills, including experience leading synthesis sessions and building bridges between product teams through shared understanding of user needs.
• Experience conducting research on AI-powered features or working with teams exploring AI applications in product contexts
• Background in legal tech, contract management, or other domains serving knowledge workers in complex, high-stakes workflows

Responsibilities

• Lead research initiatives across cross-functional teams, independently identifying critical assumptions and delivering insights that materially influence product vision and roadmap decisions.
• Partner with product, design, and engineering leaders to break down complex business challenges into clear research questions, guiding teams from opportunity identification to feature validation.
• Lead mixed-methods research including in-depth interviews, usability studies, and co-design workshops, applying qualitative and quantitative techniques to understand the "why" behind user behaviors in contract workflows.
• Conduct research across diverse product areas including foundational workflows and contract management, exploring how solutions, from foundational features to emerging AI technologies, to address real user problems.
• Orchestrate research activities across product teams, managing everything from research logistics to participant coordination, building collective understanding of user needs.
• Craft compelling narratives that synthesize insights from multiple sources, presenting findings to executive stakeholders and cross-functional partners to build consensus and result in action.
• Help shape research practice by establishing frameworks and processes that position research as a strategic partner, while evangelizing for user needs across the organization.

Other

• This is a hybrid role. Office attendance is required at least twice a week on Tuesdays and Thursdays for collaboration and connection. There may be additional in-office days for team or company events.
• As Ironclad's first dedicated UX Researcher, you'll uncover the needs of legal and business teams navigating complex contract workflows—translating insights into strategic direction that influences product vision.
• You'll work with across the EPD organization to identify opportunities, test assumptions, and build evidence-based narratives that drive decisions.
• This role is a chance to establish how research operates at Ironclad while directly shaping product direction through user insights.
• Strong researchers come from a variety of backgrounds, please apply if you feel you would be a good fit but don't quite meet all the experience requirements.