Symbotic is changing the way consumer goods move through the supply chain with its A.I.-powered robotic technology platform, reinventing warehouse automation for increased efficiency, speed and flexibility. They are looking for a Staff UX Researcher to lead user research initiatives, define intuitive user workflows, and derive actionable user requirements for their supply chain robotics solutions.
Requirements
- Proficiency in UX research methodologies (e.g., contextual inquiry, usability testing, surveys, card sorting).
- Experience with tools such as Figma, Sketch, or similar for creating workflows and prototypes.
- Familiarity with data analysis tools (e.g., SPSS, Tableau, or Excel) for quantitative research.
- Knowledge of supply chain operations or robotics systems is highly desirable.
- Familiarity with designing interfaces for hardware-software integrated systems.
Responsibilities
- Conduct User Research: Plan and execute qualitative and quantitative research studies, including interviews, surveys, usability testing, and field observations, to understand user needs, behaviors, and pain points in supply chain and robotics contexts.
- Define User Workflows: Create detailed user journey maps, personas, and workflows to guide the design and development of intuitive interfaces and interactions for robotic systems and related software.
- Derive User Requirements: Translate research findings into clear, actionable user requirements and specifications to inform product development and ensure alignment with user expectations.
- Collaborate with Cross-Functional Teams: Work closely with product managers, UX designers, and engineers to integrate research insights into product design and development processes.
- Analyze and Present Insights: Synthesize research data into clear, compelling reports and presentations to communicate findings and recommendations to stakeholders.
- Stay Current with Industry Trends: Keep abreast of UX research methodologies, supply chain technologies, and robotics advancements to ensure cutting-edge approaches to user experience design.
- Advocate for Users: Champion user-centered design principles and ensure the user perspective is represented throughout the product development lifecycle.
Other
- Minimum of 8 years of professional experience in UX research, with a focus on complex technical systems, preferably in robotics, automation, or supply chain industries.
- Exceptional communication and presentation skills to articulate research findings to diverse audiences.
- Strong analytical and problem-solving skills to translate complex data into actionable insights.
- Ability to work collaboratively in a fast-paced, cross-functional team environment.
- Up to 20% of travel may be required. Employees must have a valid driver’s license and the ability to drive and/or fly to client and other customer locations.
