Stripe is looking to solve the problem of increasing the GDP of the internet by providing a financial infrastructure platform for businesses, and the UX Research team is working to deliver products and experiences that fulfill user needs.
Requirements
- Has 7+ years relevant research experience working on digital experiences and specialize in generating actionable insights that drive impact
- Have a specific research expertise that distinguishes your contributions. You've pioneered a new methodology, are an expert in a specific research application, or come with deep domain expertise
- Can conduct complex research at scale and demonstrate the use of a variety of research methods, which may include qualitative interviews, surveys, ideation sessions, ethnographic field research, usability evaluation, and diary studies
- Can lead, design, execute, and communicate impactful research in a fast-paced, earlier stage product development process and know how to integrate research into product and design roadmaps
- Has excellent written and verbal communication skills. Can distill research findings into clear, and compelling data-backed presentations, data visualizations, and/or infographics
- Has relevant experience working in financial technology particularly in payments, and/or developer experience
Responsibilities
- Lead critical research efforts and complex, large-scale research programs that deepen our understanding of the user experience and drive company strategy
- Promote a unified view of our customers and users and ensure their needs come first in everything we do
- Ensure user needs and insights play a leading role in product strategy, shaping, and development decisions by working in a highly collaborative fashion with product, design, engineering, and marketing leaders
- Prioritize research needs and approaches across multiple teams and orgs to work on the right project, scale, and scope at the right time and ensure impact by delivering actionable insights
- Enable other Stripes to learn and apply research skills by building research programs, platforms, and toolkits that empower them to conduct tactical research
- Partner closely with other researchers to build out Stripe’s research practice and infrastructure
- Disseminate research insights to evolve and enhance Stripe’s understanding of user needs and identify innovative opportunities to meet those needs
Other
- Has 7+ years relevant research experience
- Excellent written and verbal communication skills
- Can successfully set and achieve priorities that find the perfect balance between benefiting the project, the Research team, and all of Stripe
- Degree requirements not specified, but relevant experience is required
- Travel requirements not specified
