Maintain and expand relationships with the largest, most strategic autonomous driving customers and prospect new robotics companies, driving revenue growth and ensuring customer satisfaction.
Requirements
- 8+ years of enterprise customer management experience; 2+ years experience selling deeply technical solutions to business and technical audiences
- Experience building strategies to effectively capture, grow, and retain revenue
- A track record selling and closing complex solutions to enterprises in the deal size of $500K to $5M+
- Demonstrated success by consistently achieving quota
- Ability to drive the renewal process through deal closure
- Strong sales process and systems skills (Slack, Salesforce, Outreach, Clari)
- Demonstrated ability to develop strong consultative relationships with external partners and internal cross-functional teams at all levels
Responsibilities
- Own and drive overall relationship with Scale's largest and most complex prospects and customers
- Develop and foster strong customer connections with executive stakeholders across multiple business units and levels within an organization
- Work with internal stakeholders to develop and execute comprehensive account strategy; drive strategy and ensure account team members are aligned on approach, current status, and actions required
- Serve prospects and customers by demonstrating responsiveness and understanding of business needs
- Proactively engage and influence internal and external partners, providing expertise and suggesting new ideas
- Identify, qualify, and close opportunities for prospects and customer retention + growth
- Develop and execute strategic plan for renewals; understand the customer stakeholders and review process, and create and drive mutual close plan
Other
- Motivate your internal teams to set the pace for account growth
- Collaborate with operations, engineering, and product teams to provide the voice of the customer internally; be known as the expert on the customer
- Thrive in a multi-tasking environment with the ability to adjust priorities quickly
- Consistently share knowledge of industry trends and solutions
- Passion for what you do, and the creativity and willingness to think outside of the box
