Uber Eats is looking to solve complex problems in instant delivery and make dining effortless for customers, merchants, and delivery people, and is seeking an Operations Manager to help shape strategy and optimize Delivery operations in one of their verticals.
Requirements
- SQL and Excel/Google Sheets proficiency
- Strong Excel/Google Sheets or SQL proficiency
- Experience with quantitative data analysis to provide deep measurable insights
- Ability to thrive in a fast-paced and ambiguous environment
- Experience problem-solving and proposing unique solutions to complex issues
- Strong experience building and executing complex processes
Responsibilities
- Proactively identify opportunities for performance improvement in your area of ownership, ranging from growing supply and demand, segmenting our customer base, improving our merchant experience, or one of our many delivery priorities
- Identify, scope, and recommend a solution, then take ownership for delivering on the project and the outcomes, as well as keeping leadership informed of progress
- Analyze sophisticated data, build models, and aggregate insights to drive key business decisions and policies
- Advise senior leadership on long-term strategy and decision making by defining critical metrics, developing dashboards, and providing strategic insights
- Work with Product teams to guide the development of our solutions based on business and customer needs
- Project manage cross-functional work streams for key Product roll-outs across the US and Canada
- Set and measure key performance indicators for roll-outs you oversee
Other
- 1.5+ years of professional work experience in a related field (consulting, investment banking, technology, operations, strategy, or analytics)
- Bachelor's degree
- Strong communication and presentation skills, including experience presenting data & insights to a sophisticated audience
- Strong collaboration and stakeholder management skills - building deep, trust-based relationships with teams and cross-functional partners
- Strong business judgment and critical thinking skills with the ability to use data to develop strategies and make decisions quickly
