The Global CRM Product Operations and Strategy Specialist will play a critical role in driving CRM product adoption focused on tooling scalability, effectiveness and efficiency. This role will work with cross-functional teams to identify needs and proactively find solutions to improve processes and tooling to enable business scale, reducing friction and manual work across the business.
Requirements
- CRM (Salesforce, Microsoft Dynamics 365), Product Marketing or Consulting experience in the technology sector and demonstrated ability to contribute at strategic, operational and tactical levels
- Experience developing product, operational or systems-related strategies for a global or multinational sales organization
- Expert in process design and documentation, optimization and GTM execution
Responsibilities
- Define, build and lead global cross-functional programs to deliver end-to-end solutions that enable commercial insights development and delivery via online systems & practices
- Apply an outside in and inside out insights, advocate in driving system and feature development by engaging best practice approach
- Analyze and evaluate key aspects of the business process and tooling; identify global and regional improvement opportunities and make recommendations to senior management based on business cases while aligning with system and tooling teams to eliminate process gaps
- Gather business feedback related to system and tooling needs, prioritize business asks and shape roadmap to drive efficiency and effectiveness
- Own business requirements documentation (BRD) related to system and tooling needs, oversee system/tooling GTM execution, UAT testing, signoff and enablement
- Act as SME for partner teams when it comes to system, tooling and process design
- Own business communications related to system/tooling GTM execution and enablement, maintenance of documentation, system and tooling expertise
Other
- Currently pursuing an Undergraduate/MBA preferably in Management Information Systems (MIS) or a related field.
- Able to commit to working 12 weeks during summer 2026.
- Experience in operations, CRM, product or program management role within a fast-paced technology company
- Passion and experience leading functional initiatives, with proven track record in taking projects from inception to execution and results.
- Strong problem-solving and analysis skills, ability to solve complex and diverse business problems (commercial, operational, organizational) and synthesize findings into narratives for leadership
- Strong written and communication skills, with a track record of presenting to senior management and stakeholder management
- Is a self-starter and has the ability to work independently, multitask and adapt to changing priorit
