The Brennan Center for Justice seeks an intern to assist their IT Director in providing help desk support to their staff in New York and DC, aiming to launch a career in Information Technology.
Requirements
- Technician Level 1
- At least a beginner’s knowledge of hardware and software installation.
- MS Office (desktop and cloud based) skills
- Familiarity with standard desktop concepts, including TCP/IP settings and troubleshooting network connectivity issues.
- Familiar with major smartphone and tablets models and OS
- A basic understanding of various mobile device platforms and Macintosh.
Responsibilities
- Provide desktop and telephone support to all Brennan Center employees.
- Properly document all calls and problem resolutions.
- Provide user-level software support, including but not limited to, MS Office (e.g., Word, Excel, Outlook, PowerPoint, and Access), Adobe Acrobat, Office 365, and Sage fundraising database)
- Upgrade, repair and replace computers and printers as needed.
Other
- Strong communication skills, problem-solving ability and detail-orientation.
- Excellent listening and verbal skills.
- This internship is in-person at our Washington DC office.
- This internship is only open to current undergraduate students.
- Monday – Friday (9:00am – 5:00pm EST)
