Navy Federal Credit Union's Employee Communications Operations team needs to improve content management processes within enterprise communication channels to ensure content is organized, accessible, and AI-ready for future innovations.
Requirements
- Strong understanding of content management principles and knowledge management best practices.
- Familiarity with content management systems (e.g., Adobe AEM) and enterprise intranet platforms.
- Basic understanding of large language models (LLMs) and AI concepts.
- Excellent analytical, organizational and process improvement skills.
Responsibilities
- Audit and organize existing content repositories across employee communication platforms (e.g., intranet, SharePoint).
- Develop and document governance processes for content lifecycle management.
- Analyze current workflows and identify opportunities for process improvement.
- Support initiatives to prepare content and knowledge structures for AI integration.
- Create dashboards, reports and presentations to share findings and recommendations with leadership.
- Participate in day-to-day operational planning and strategy discussions.
Other
- Currently pursuing a graduate degree in Communications, Business Administration (MBA), Information Science or a related field.
- Strong written and verbal communication abilities.
- Ability to work independently and collaboratively in a hybrid environment.
- Applicants must be currently pursuing a degree from an accredited college or university and have an anticipated graduation date of December 2026 or later.
- The Summer Associate Program is a 12-week internship beginning in May 2026 and ending in August 2026.
