Navy Federal's Digital Payments division aims to provide personalized, scalable, and secure Money Movement experiences, improving the speed and transparency of members' money movement. The business problem is to identify and recommend optimal operational support structures across all operational capabilities to enable payment innovation and ensure Navy Federal remains top-of-wallet and top-of-mind for members' payment needs, especially with the introduction of faster payment capabilities.
Requirements
- Experience using data and analytic tools such as Excel, PowerBI, SQL, SPSS Modeler, R, or Tableau
- Experience with operational research, analysis, organizational design, and process improvement
- Strong strategic, operational, and analytical thinking skills
Responsibilities
- Analyze current production data and industry best practices to understand, predict, and identify opportunities to influence production optimization, fraud/scam identification and minimization, training, upskilling/reskilling personnel, and impact on support operations (e.g., risk, reporting, audits)
- Develop recommendations for team formations, shift patterns, lines of reporting, reporting, and communication strategies that align with strategic initiatives and future capability implementation.
- Develop and present proposals on findings from data analysis and research to management up to and including senior executives.
- Become integrated into and participate in the day-to-day strategy, analysis, and operations of the team.
- Assessing the Digital Payments Operations current organization structure against future core strategies, and capabilities roadmap and identify trends and emerging requirements that will require operational support.
- Understand the Navy Federal business unit dependencies across and how the Digital Payments core strategies and future operational design are affected.
Other
- Currently pursuing a bachelor’s degree in a related field
- Good communication and presentation skills
- Comfort with organizational design, data gathering and analysis, and telling stories
- Ability to work independently and think outside of the box
- Basic knowledge of financial services/payments is a plus
