Navy Federal's Digital Payments division aims to provide personalized, scalable, and secure Money Movement experiences, improving the speed and transparency of members' money movement. The goal is to remain top-of-wallet and top-of-mind for members' payment needs by driving towards enhanced faster payments and integrating new capabilities like RTP, FedNow, Zelle, and Web Bill Pay.
Requirements
- Experience with operational research, analysis, organizational design, and process improvement
- Experience using data and analytic tools such as Excel, Power BI, SQL, SPSS Modeler, R, or Tableau
- Strong strategic, operational, and analytical thinking skills
Responsibilities
- Assess the Digital Payments Operations current organization structure against future core strategies, and capabilities roadmap and identify trends and emerging requirements that will require operational support.
- Analyze current production data and industry best practices to understand, predict, and identify opportunities to influence production optimization, fraud/scam identification and minimization, training, upskilling/reskilling personnel, and impact on support operations (e.g., risk, reporting, audits)
- Understand the Navy Federal business unit dependencies across and how the Digital Payments core strategies and future operational design are affected.
- Develop recommendations for team formations, shift patterns, lines of reporting, reporting, and communication strategies that align with strategic initiatives and future capability implementation.
- Develop and present proposals on findings from data analysis and research to management up to and including senior executives.
- Become integrated into and participate in the day-to-day strategy, analysis, and operations of the team.
Other
- Currently pursuing a bachelor’s degree in a related field
- Good communication and presentation skills
- Comfort with organizational design, data gathering and analysis, and telling stories
- Ability to work independently and think outside of the box
- Basic knowledge of financial services/payments is a plus
