Navy Federal's Membership & Deposit Product Division (MDP) needs to enhance its deposit product suite and toolkit to help members achieve their savings and financial goals. The division is experiencing rapid growth and seeks operational insights and process improvement solutions to elevate the member experience and drive financial success for its members.
Requirements
- Analyze member data to understand, predict and identify opportunities to influence member and/or frontline support partners behavior
- Develop recommendations for initiatives or process changes that Savings Products organization could/should pursue based on findings, support recommendations with data and empirical evidence, and develop a roadmap or action plan as applicable
- Basic knowledge of financial services/payments a plus
- Comfort telling stories with data
- identify opportunities to create increased process efficiencies and automated solutions
- business requirements development
- process mapping
Responsibilities
- Assess current processes and procedures to identify best practices, shifting trends, and areas of opportunity
- Analyze member data to understand, predict and identify opportunities to influence member and/or frontline support partners behavior
- Develop recommendations for initiatives or process changes that Savings Products organization could/should pursue based on findings, support recommendations with data and empirical evidence, and develop a roadmap or action plan as applicable
- Develop and present proposal on findings from analysis and research to management up to and including senior executives
- Become integrated into and participate in the day-to-day strategy and operations of the team
- Operational support and task processing - the Membership & Deposit Product teams handle member requests and product/service maintenance needs that range from basic to highly complex and time-consuming.
- Through a combination of job shadowing and task processing, our goal is to identify opportunities to create increased process efficiencies and automated solutions to improve response times and provide more personalized deposit account interactions with our members.
Other
- Excellent communication and presentation skills
- Ability to work independently and think outside of the box
- Strong strategic, critical, and analytical thinking skills
- The Summer Associate will work in a flexible hybrid manner and report to leadership at our campus in either Vienna or Winchester, VA or Pensacola, FL.
- To qualify for this position, applicants must be currently pursuing a degree from an accredited college or university and have an anticipated graduation date of December 2026 or later.
