The Network Strategy & Solutions (NSS) team, along with the Network Delivery Services (NDS) team, which together form the Network Infrastructure and Engineering (NIE) team, requires new groups to manage email, ServiceNow, and on-call rotations due to new procedures. This necessitates the need for new roles and responsibilities within the Campus & Data Center Engineering and Edge Engineering domains to focus on network services by segmenting teams into infrastructure services and delivery services.
Requirements
- Understanding of Network Engineering Principles: OSI Model
- Enterprise LAN/WAN/Data Center Topologies
- SDWAN
- Familiarity with SAN/NAS Technologies
- Familiarity with deployment lifecycles
- Operational knowledge of Cisco CLI and GUI environments
- General knowledge of routing protocols
Responsibilities
- Responsible for engineering appropriate and flexible solutions for datacenter and campus environments.
- Responsible for enhancing service offerings related to datacenter and campus environments.
- Responsible for documenting infrastructure for turnover to NDS teams.
- Responsible for engineering edge connectivity including internet, WAN, cloud, and establishing vendor connections.
- Responsible for enhancing service offerings related to edge environment requirements.
- Partner with Product Strategy & Development, as well as peer Engineering teams to evolve network services ahead of strategic demand.
- Group subject matter experts on Network Engineering disciplines to collaborate and produce best of breed designs for implementation.
Other
- Provide ServiceNow documentation support
- Analyze ServiceNow reports, aggregate and collect data metrics
- Maintain ticket and workflow status
- Implement improvements in ServiceNow dashboard reporting
- Identify opportunities for process efficiency or automation integration
