The Network Strategy & Solutions (NSS) team, along with the Network Delivery Services (NDS) team, are restructuring to focus more on network services by segmenting teams into infrastructure services and delivery services instead of by technology. This requires new groups for email, ServiceNow, and on-call rotation, necessitating the need for new roles and responsibilities within the Campus & Data Center Engineering and Edge Engineering domains.
Requirements
- Understanding of Network Engineering Principles: OSI Model
- Enterprise LAN/WAN/Data Center Topologies
- SDWAN
- Familiarity with SAN/NAS Technologies
- Familiarity with deployment lifecycles
- Operational knowledge of Cisco CLI and GUI environments
- General knowledge of routing protocols
Responsibilities
- Responsible for engineering appropriate and flexible solutions for datacenter and campus environments.
- Responsible for enhancing service offerings related to datacenter and campus environments.
- Responsible for documenting infrastructure for turnover to NDS teams.
- Responsible for engineering edge connectivity including internet, WAN, cloud, and establishing vendor connections.
- Responsible for enhancing service offerings related to edge environment requirements.
- Partner with Product Strategy & Development, as well as peer Engineering teams to evolve network services ahead of strategic demand.
- Group subject matter experts on Network Engineering disciplines to collaborate and produce best of breed designs for implementation.
Other
- Provide ServiceNow documentation support
- Analyze ServiceNow reports, aggregate and collect data metrics
- Maintain ticket and workflow status
- Implement improvements in ServiceNow dashboard reporting
- Identify opportunities for process efficiency or automation integration
