The Network Strategy & Solutions (NSS) team, along with the Network Delivery Services (NDS) team, are restructuring to focus more on network services by segmenting teams into infrastructure services and delivery services instead of by technology. This necessitates new groups for email, ServiceNow, and on-call rotation, requiring support for information management systems and impactful projects.
Requirements
- Understanding of Network Engineering Principles: OSI Model
- Enterprise LAN/WAN/Data Center Topologies
- SDWAN
- Familiarity with SAN/NAS Technologies
- Familiarity with deployment lifecycles
- Operational knowledge of Cisco CLI and GUI environments
- General knowledge of routing protocols
Responsibilities
- Provide ServiceNow documentation support
- Analyze ServiceNow reports, aggregate and collect data metrics
- Maintain ticket and workflow status
- Implement improvements in ServiceNow dashboard reporting
- Identify opportunities for process efficiency or automation integration
- Perform research and analysis; may include quantitative and/or qualitative analysis
- Provide comprehensive day-to-day operational support
Other
- Assist and collaborate with various levels of staff to accomplish tasks/assignments
- Maintain professionalism in all interactions, placing member service as priority
- Perform other duties as assigned
- Currently pursuing an undergraduate degree in Computer Science, Software Engineering, or other related degree
- Progress towards Cisco or equivalent certifications
- Effective interpersonal, verbal, and written communication skills
- Gather requirements from subject matter expertise
- Effective research, analytical, documentation, and problem-solving skills
- Effective skill maintaining accuracy with attention to detail and meeting deadlines
- Effective organizational, planning, and time management skills
- Ability to work independently and in a team environment with changing priorities
- Ability to learn new skills quickly with guidance as needed
