PACCAR Parts has an opening for a Customer Experience Analytics summer intern to gain exposure and experience in the Customer Experience process by working directly with one of four Customer Experience departments.
Requirements
Utilize SQL/Python to provide business insight and automate processes
Strong PC Skills including experience with Microsoft Office Suite
Responsibilities
Develop and update dashboards and analytics on customer service data
Update existing dashboards to make data visually appealing and simple to both navigate and comprehend for end-users
Utilize SQL/Python to provide business insight and automate processes
Other
Learn first-hand from top industry professionals
Work directly with Managers and Senior Managers
Develop mentoring relationships with Customer Service leaders
Gain valuable hands-on experience
Interface with dealers and end customers and assist with business processes
Review and analyze processes to identify opportunities for improvements
Relevant coursework or prior internship experience desired
Excellent written and verbal communication skills
Strong organizational and project management skills
Self-motivation and energetic personality
Team-oriented
Flexibility to work in a dynamic, fast-paced environment
