PACCAR Parts is looking to improve its Customer Experience Analytics by assisting dealer technical support in the Vehicle Support Center and learning about the Customer Experience process.
Requirements
Utilize SQL, Tableau, Snowflake and/or Python to provide business insights and automate processes.
Responsibilities
Review and analyze transactional operations to identify improvement opportunities
Develop and update dashboards to visualize customer service data
Analyze problems to propose data-driven business decisions
Utilize SQL, Tableau, Snowflake and/or Python to provide business insights and automate processes.
Lead or contribute to Six Sigma projects
Other
Currently enrolled in an undergraduate program
Junior or senior standing preferred
Excellent written and verbal communication skills
Strong organizational and project management skills
Self-motivation and energetic personality
Team-oriented
Flexibility to work in a dynamic, fast-paced environment
Ability to handle multiple priorities
Strong PC Skills including experience with Microsoft Office Suite
