CDW is looking for a Managed Services Software Engineering Supervisor to lead a team focused on delivering software development strategies and objectives for CDW Managed Services. The role involves ensuring customer satisfaction through operational excellence, continuous service improvement, and effective resource allocation.
Requirements
- Bachelor’s Degree and 5 years of relevant experience, OR 9 years total of experience in technically relevant area providing hands-on support for said technology
- Always provide forward-thinking leadership
- Assist with development and maintenance of the training processes and procedures for the technologies assigned
- History of successfully coordinating complex projects, with multiple facets and stakeholders
- Ability to plan, organize, and drive for results while meeting deadlines and the ability to adapt to the changing needs of the business
- Applicant should demonstrate solid attention to detail and a penchant for accuracy
- Ability to understand, remember, and apply oral and/or written instructions or other information. Organize thoughts and ideas into understandable terminology. Multi-task, organize, and prioritize. Apply common sense in performing a job and understand and follow basic instructions and guidelines.
Responsibilities
- Supervise a team of engineering professionals in multiple locations worldwide.
- Serve as a primary point of contact for the collaboration of strategic and tactical plans for the current and future development of the technologies assigned to their specific team.
- Software Development Leadership: cultivate an environment that nurtures, grows and develops top development talent aligned with industry standards and modern methodologies including SDLC, Agile and Lean
- Assist with oversight of strategic customer projects and support activities.
- Train, develop and mentor team in accordance with CDW Managed Services objectives.
- Assess, compile, review and present team performance metrics to managers and other stakeholders on a scheduled or ad hoc basis.
- Provide strategic and tactical solutions to technological issues confronted by their team.
Other
- The Managed Services Software Engineering Supervisor provides supervision to software engineering team staff members in support of delivering CDW Managed Services software development strategies and objectives.
- They lead a team of people that generally are focused on one or more application development skills or languages.
- Excellent written and verbal communication skills with the ability to effectively interact with all stakeholders
- History of balancing competing priorities with the ability to adapt to the changing needs of the business while meeting deadlines
- Proactively collaborate and build relationships, take initiative and creatively problem solve
