The Support Developer is responsible for the investigation, triage, and resolution of production issues and bugs that impact platform stability and user experience. This role ensures operational continuity by addressing technical incidents in a timely and efficient manner.
Requirements
- Sr. C-Sharp Developer (5+ years)
- MSSQL
- Microsoft Web API
- Familiarity with XAML-based technologies (UWP, WPF, Xamarin); experience is a plus but not mandatory.
- XML, JSON
- B2B Application Development
- Agile / Scrum
Responsibilities
- Investigate, diagnose, and resolve production issues and software defects in a timely manner.
- Perform root cause analysis and implement long-term solutions to prevent recurring issues.
- Design and implement C-Sharp and XAML-based platform components.
- Provide technical support for client implementations, assisting with configuration, troubleshooting, and solution delivery.
- Contribute to the continuous improvement of development and support processes, tools, and documentation.
Other
- Collaborate with cross-functional teams including development, QA, operations, and client services to ensure issues are properly prioritized and resolved.
- Working with a Team of Skilled Developers
- Experience with Multiple Departments
- Honesty and integrity in all job responsibilities
- Results-oriented approach with a “can do” attitude and a passion for the details
- Excellent writing and verbal skills
- Superior work ethic and commitment to customer satisfaction – both internal and external.
