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Cisco is looking to solve the problem of making technology accessible and empowering for their global teams and customers by hiring a Support Engineer Intern to work on internal platforms and deliver innovative IT experiences.

Requirements

• Interest or foundational experience in AI, cloud technologies, and agile practices.
• Basic familiarity with Salesforce (admin basics, service cloud).
• Strong analytical, problem-solving, and communication skills.
• Ability to simplify technical concepts for a diverse audience.
• A collaborative mindset, eager to learn, adapt, and contribute to team goals.
• Passion for delivering inclusive, high-quality customer support.
• Current enrollment in a U.S.-based undergraduate program (STEM or related fields preferred)

Responsibilities

• Work alongside experienced engineers to troubleshoot and resolve technical issues on Cisco’s internal platforms.
• Apply your understanding of AI concepts and cloud-first technologies to support innovative solutions.
• Use Salesforce fundamentals (admin basics, service cloud) to track, manage, and resolve support cases efficiently.
• Analyze data and trends to recommend improvements, enhancing both user satisfaction and operational excellence.
• Embrace agile methodologies and contribute ideas that foster continuous learning and team success.
• Demonstrate empathy and active listening in every customer interaction, ensuring an inclusive and supportive experience.
• Communicate technical information in clear, accessible language for sellers and users of all backgrounds.

Other

• Current enrollment in a U.S.-based undergraduate program (STEM or related fields preferred).
• Ability to simplify technical concepts for a diverse audience.
• A collaborative mindset, eager to learn, adapt, and contribute to team goals.
• Passion for delivering inclusive, high-quality customer support.
• Strong analytical, problem-solving, and communication skills.