Pure Storage is looking to solve the business problem of improving customer support experience by developing highly reliable, performant, and essential triaging and diagnostic tools. This role aims to increase overall product support efficiencies and reduce resolution times through automation.
Requirements
- Deep, demonstrable expertise in Python back-end development, including architecting and implementing efficient, high-performance solutions.
- At least 4-5 years of Python "back-end experience
- Proven ability to design, implement, and utilize efficient REST APIs for seamless system integration and data exchange.
- Strong knowledge of database interaction, including experience with SQL-based relational databases (e.g., Postgres, MySQL) and relevant Python modules (e.g., SQLAlchemy).
- Mastery of modern software development practices, including version control using Git and familiarity with navigating and maintaining Linux/Unix environments.
Responsibilities
- Design and implement creative, high-performance algorithms and technologies to ensure our critical systems achieve "six nines" (99.9999%) reliability.
- Drive and own the full development lifecycle for new automation and diagnostic tools, from initial concept and architectural design through to deployment and ongoing maintenance.
- Analyze complex, unstructured data sets to identify opportunities for automation, delivering efficient software solutions that significantly improve overall product support efficiencies and reduce resolution times.
- Partner with global Technical Support Engineers and other Engineering teams to understand real-world challenges, translating those needs into technical requirements for reliable, tested, and well-documented tool sets.
- Apply expertise in Object-Oriented Programming (OOP) and Test-Driven Development (TDD) to ensure code quality, accuracy, and maintainability across all delivered software solutions.
Other
- We are primarily an in-office environment and therefore, you will be expected to work from the Bellevue, Washington or the Lehi, Utah office in compliance with Pure’s policies, unless you are on PTO, or work travel, or other approved leave.
- Exceptional problem-solving skills with the ability to define complex issues, draw valid conclusions from data, and maintain project scope to meet aggressive objectives and timelines.
