The Sustaining Engineering Manager leads the ongoing support and continuous improvement of released products, ensuring their reliability, serviceability, and lifecycle performance.
Requirements
- Strong understanding of product lifecycle management (PLM) systems, preferably PD Cloud
- Experience with ETO processes, service engineering, and field support
- Proficiency in project management tools and reporting dashboards
Responsibilities
- Lead the development and launch of upgrade programs to enhance service offerings, product performance, and extend lifecycle.
- Manage refresh programs for aging platforms to ensure continued support and compliance.
- Oversee engineering-to-order (ETO) solutions for service, ensuring timely and cost-effective delivery.
- Oversee sustaining technical projects, ensuring alignment with product strategy and service needs.
- Develop and maintain project dashboards to track status, milestones, and roadblocks.
- Develop and manage project budgets and schedules, ensuring resource alignment and timely execution.
- Manage tools and test equipment calibration to ensure accuracy and compliance with standards.
Other
- Lead and mentor a team of mechanical and electrical engineers in executing sustaining engineering initiatives.
- 5+ years of experience in sustaining or product engineering, with at least 2 years in a leadership role
- Proven experience managing cross-functional engineering teams and technical projects
- Excellent communication, collaboration, and problem-solving skills
- 15% travel is required
