AXS is looking to solve the business problem of driving end-to-end execution of software engineering practices for their global B2B ticketing platform, ensuring initiatives support business goals, deliver client value, and maintain high standards of quality and performance.
Requirements
- Proven track record of 16+ years in high growth tech, including 12+ years in software engineering leadership roles, with a focus on operational excellence and software factory management.
- Past experience comprehensively comprehending, building, and supporting intricate software systems characterized by their demand for processing substantial volumes of data within constrained time windows.
- Demonstrated experience with technology roadmap execution, building a functionally scaling technology team, preferably in a high growth entrepreneurial environment.
- Extensive hands-on experience in software development, including deep proficiency with .NET, React, Node, Swift, and Kotlin.
- Strong experience with cloud technologies (preferably AWS) and their services, enabling the design of scalable and resilient cloud-based applications.
- Hands-on experience with leveraging CDNs, edge security, caching strategies, and dynamic routing solutions to deliver high-performance, secure, and responsive digital experiences.
- In-depth knowledge and demonstrated practical experience with agile methodologies, such as Scrum or Kanban, with a demonstrated ability to adapt and tailor agile practices to achieve efficient and effective software development outcomes.
Responsibilities
- Drive the delivery of engineering and innovation processes and the development of new technologies, services, and systems to our internal and external ticketing clients.
- Oversee our engineering operations to ensure that we meet our technology productivity, growth and financial objectives, as well as timelines and deliverables on Product Roadmap targets.
- Lead the design, implementation, and provide continuous improvement of end-to-end software engineering, deployment, and maintenance processes for our software factory, including defining and tracking KPIs and metrics to measure the effectiveness of these initiatives to continuously strive for excellence.
- Direct and empower our teams to create high-quality, scalable, and efficient software products that meet and exceed the expectations of our clients and end-users.
- Build strategies to ensure operational effectiveness of the tech team, including establishing overall direction, implementing best practices, and fostering a culture of continuous improvement to drive productivity enhancements, reduce inefficiencies, and elevate overall performance across the software engineering teams.
- Translate high-level business goals into actionable engineering initiatives, ensuring that technical direction is closely aligned with organizational objectives.
- Lead by example through hands-on engagement in software development, actively contributing to code reviews, architectural discussions, complex problem-solving, improving software quality/performance, and setting the standard for code quality and development practices.
Other
- Work directly with our C-Level executives and serve in a key leadership role as an operational expert, driving ticketing innovation and accomplishing our engineering goals.
- Develop, manage, and execute a comprehensive strategy that balances long-term vision with immediate operational needs, including budget, schedule, people management, and prioritization of engineering tasks, on-sales, implementation, product, project management, incident management, security, compliance, etc.
- Work collaboratively with internal partners, including our Product, Ticketing Strategy, Sales, Sponsorship, North American, and Global ticketing operations, as well as new business development partners and AEG to ensure the successful execution of software projects, maintain strong partner relationships, and foster collaboration and mutual success.
- Provide leadership, mentorship, guidance, and support to a diverse and talented global team of software engineers, architects, quality engineers, and technical experts including promoting a culture of collaboration, innovation, growth, and continuous learning, while consistently delivering outstanding results.
- Strong interpersonal skills to communicate clearly, concisely, and empathetically with team members, stakeholders, and executives is paramount.
