AXS is looking to optimize software engineering processes, enhance efficiency, and elevate the overall quality of software products for their B2C ticketing platform, aiming to drive innovation and improve fan experiences.
Requirements
- Proven track record of 14+ years in high growth tech, including 11+ years in software engineering leadership roles, with a focus on operational excellence and large-scale e-commerce experience.
- Past experience comprehensively comprehending, building, and supporting intricate software systems characterized by their demand for processing substantial volumes of data within constrained time windows.
- Demonstrated experience with technology roadmap execution, building a functionally scaling technology team, preferably in a high growth entrepreneurial environment.
- A history of successfully managing many parallel complex software projects through their entire lifecycle, from ideation and design to development, testing, and deployment while meeting deadlines and maintaining high-quality standards.
- Strong experience with cloud technologies (preferably AWS) and their services, enabling the design of scalable and resilient cloud-based applications.
- Hands-on experience with leveraging CDNs, edge security, caching strategies, and dynamic routing solutions to deliver high-performance, secure, and responsive digital experiences.
- In-depth knowledge and demonstrated practical experience with agile methodologies, such as Scrum or Kanban, with a demonstrated ability to adapt and tailor agile practices to achieve efficient and effective software development outcomes.
Responsibilities
- Oversee our engineering operations to ensure that we meet our technology productivity, growth and financial objectives, as well as timelines and deliverables on Product Roadmap targets.
- Lead the design, implementation, and provide continuous improvement of end-to-end software engineering, deployment, and maintenance processes for our software factory, including defining and tracking KPIs and metrics to measure the effectiveness of these initiatives to continuously strive for excellence.
- Direct and empower our teams to create high-quality, scalable, and efficient software products that meet and exceed the expectations of our clients and end-users.
- Build strategies to ensure operational effectiveness of the tech team, including establishing overall direction, implementing best practices, and fostering a culture of continuous improvement to drive productivity enhancements, reduce inefficiencies, and elevate overall performance across the software engineering teams.
- Provide leadership, mentorship, guidance, and support to a diverse and talented global team of software engineers, architects, quality engineers, and technical experts including promoting a culture of collaboration, innovation, growth, and continuous learning, while consistently delivering outstanding results.
- Ensure seamless business operations, effective incident response, and well-documented engineering processes with a keen attention to detail and ability to navigate complex operational landscapes to manage day-to-day operational tasks from incident triage and issue resolution to ad-hoc tactical requests.
- Lead by example through hands-on engagement in software development, actively contributing to code reviews, architectural discussions, complex problem-solving, improving software quality/performance, and setting the standard for code quality and development practices.
Other
- Work directly with our C-Level executives and serve in a key leadership role as an operational expert, driving ticketing innovation and accomplishing our engineering goals.
- Develop, manage, and execute a comprehensive strategy that balances long-term vision with immediate operational needs, including budget, schedule, people management, and prioritization of engineering tasks, on-sales, implementation, product, project management, incident management, security, compliance, etc.
- Work collaboratively with internal partners, including our Product, Ticketing Strategy, Sales, Sponsorship, North American, and Global ticketing operations, as well as new business development partners and AEG to ensure the successful execution of software projects, maintain strong partner relationships, and foster collaboration and mutual success.
- Translate high-level business goals into actionable engineering initiatives, ensuring that technical direction is closely aligned with organizational objectives.
- Work in partnership with CTO on all technology communications and progress updates with senior leadership and staff.
