Qualtrics is embarking on a journey with the ServiceNow platform and needs an experienced team to support, iterate and expand the platform, focusing on improving and supporting internal employee experience.
Requirements
- 2-3 years of experience in ServiceNow administration, with a solid understanding of ITIL principles.
- Proficiency in configuring and managing ServiceNow modules and features, including workflows, notifications, and reporting.
- Strong problem-solving skills, with the ability to troubleshoot and resolve technical issues in a timely manner.
- Relevant ServiceNow certifications (e.g., Certified System Administrator) are desirable.
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Experience with ServiceNow administration, configuration, and maintenance.
- Knowledge of IT service management processes and best practices.
Responsibilities
- Administer and configure the ServiceNow platform, including user account management, security roles, and application configurations.
- Assist with system upgrades, patches, and releases to ensure the platform remains current and secure.
- Create and maintain documentation for system configurations, workflows, and processes to facilitate knowledge sharing and onboarding.
- Monitor system performance and conduct regular health checks, ensuring high availability and responsiveness of the ServiceNow instance.
- Collaborate with development teams to implement changes and enhancements, ensuring alignment with business objectives.
- Exhibit expertise in ServiceNow administration, providing reliable support and administration for our IT service management initiatives.
- Be proactive in identifying potential issues and applying your troubleshooting skills to ensure continuous system availability.
Other
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Excellent verbal and written communication skills, able to interact effectively with diverse stakeholders.
- Ability to work in a hybrid work model, with 3 days in the office and 2 days remote.
- Must be able to work in the United States, with eligibility to work without sponsorship.
- Qualtrics is an equal opportunity employer, with a commitment to inclusion and diversity.
