Qualtrics is embarking on a journey with the ServiceNow platform and we are building an experienced team to support, iterate and expand the platform. The team will be focused on establishing the ITSM and HR Service Delivery modules with a focus on improving and supporting internal employee experience. We are in need of a ServiceNow Developer to help design, develop, and implement robust solutions on the ServiceNow platform. This role is essential in optimizing workflows, improving user experience, and ensuring that our ServiceNow instance evolves to meet our growing business requirements.
Requirements
- 2-3 years of experience in ServiceNow development, including experience with ITSM, HRSD, & CMDB.
- Proficiency in JavaScript, HTML, and AngularJS, with a strong understanding of ServiceNow APIs and integrations.
- Solid understanding of ServiceNow best practices, coding standards, and development tools.
- Relevant ServiceNow certifications (e.g., Certified Application Developer) are a plus.
Responsibilities
- Design, develop, test, and deploy ServiceNow applications and modules to meet business needs.
- Collaborate with cross-functional teams to gather requirements and map out processes for efficient service delivery.
- Implement customizations and configurations, including creating business rules, client scripts, and UI policies within ServiceNow.
- Perform regular system maintenance and upgrades to ensure optimal performance and security.
- Troubleshoot and resolve complex issues in the ServiceNow platform.
- Create and maintain comprehensive documentation for processes, workflows, and technical specifications.
- Assist in training and mentorship of junior members on the ServiceNow development team.
Other
- Demonstrate technical expertise in ServiceNow, ensuring high-quality development and timely delivery of solutions.
- Collaborate effectively with IT teams and business stakeholders to understand user requirements and translate them into actionable solutions.
- Demonstrate strong problem-solving skills to identify and mitigate issues.
- Foster strong relationships with stakeholders and provide exceptional support to enhance the overall user experience.
- Stay updated on the latest ServiceNow features and best practices to ensure the platform is leveraged to its full potential.
