The Office of Admissions at Iowa State University is seeking a Systems Analyst II – Customer Relationship Management (CRM) Administrator to support and advance the university’s recruitment efforts by assisting in the development of CRM strategy, creating complex communication flows across multiple channels, and maximizing the potential of Salesforce for prospective student engagement, event management, travel planning, and reporting.
Requirements
- Salesforce Administrator or Salesforce Developer Certification
- Experience with CRM or Marketing Automation Tools
- Experience with Salesforce
- Deploys, maintains, and troubleshoots systems infrastructure and services including email, storage, and identity and access management.
- Manages and monitors all installed systems and infrastructure ensuring the highest levels of systems and infrastructure availability.
- Collects and writes technical requirements for new systems.
- Analyzes and implements an emerging technology that affects Iowa State University campus-wide.
Responsibilities
- Manage and administer the Admissions Salesforce instance.
- Work with CRM leadership to define and build user roles, security, and permissions.
- Configure data attributes, oversee system integrations, and participate in data governance including purging data per university guidelines.
- Develop system specifications including design, data structures, resource requirements, and cost estimates.
- Lead development projects, participate in development, manage additional resources, ensure successful testing, and oversee implementation.
- Create and maintain complex communication campaigns across email, mail, survey, phone, text, and web monitoring segments in collaboration with Admissions and campus partners.
- Develop queries, reports, and dashboards to support recruitment and business processes.
Other
- High school diploma or equivalent and 3 years of related experience
- Project Management Experience or Certification
- Experience in higher education
- Employee must reside in or relocate to the state of Iowa at the time of hire.
- Candidates must be legally authorized to work in the U.S. on an ongoing basis without sponsorship. Immigration sponsorship is not available for this position.
