Parkland Community Health Plan (PCHP) is looking to solve the problem of implementing and supporting clinical and business applications utilized across PCHP, including maintenance of application workflow configurations.
Requirements
- Four (4) years of progressive experience implementing and supporting clinical or business solutions in a healthcare environment, preferably in managed-care organization.
- Four (4) years of experience assessing business needs, capturing requirements, and translating into relevant IT solutions.
- Four (4) years of experience creating technical requirements documentation.
- Experience with data interfaces / interchanges between healthcare entities.
- Specific experience utilizing or supporting Cognizant QNXT or CCA solutions preferred.
- Specific experience supporting managed-care member or provider portals preferred.
- Proficiency with Microsoft Office Excel, Word, and Outlook
Responsibilities
- Works with stakeholders across organization to clearly define IT solution requirements and assists in the selection and / or design of new or modified applications across the PCHP operating environment.
- Documents and presents proposed IT solutions, gathering input and refining final project proposals
- Applies specific healthcare interoperability requirements and standards in the ongoing evaluation of proposed or modified solutions, ensuring ongoing compliance with regulatory mandates.
- Supports the design and operation of data interfaces between PCHP and its trading partners/vendors.
- Provides ongoing implementation and support services across adopted applications, including design and configuration, testing, training, monitoring, and end-user support.
- Works with assigned Project Managers to define and fulfill specific implementation steps relating to design, configuration, testing, and training of new solutions.
- Collaborates with Parkland Health IT and other business partners / vendors to ensure cross-system effectiveness and thorough investigation of reported issues.
Other
- Associate Degree in Information Systems / Computer Science or related discipline, or in healthcare related field is required.
- Bachelor's degree in Information Systems / Computer Science or related discipline, or in healthcare related field preferred.
- Must have excellent verbal and written communication skills, and be able to present documented requirements and proposed solutions
- Strong organizational skills and the ability to manage multiple competing projects and deadlines
- Customer service orientation and ability to understand end-user needs
