Adventist Healthcare seeks to hire an experienced Systems Engineer Manager for their Information Technology team to manage and improve support processes, operational tasks, and infrastructure platform and application portfolio.
Requirements
- 8+ years in depth experience with implementing and supporting applications in a MS Windows Server/Desktop environment
- 8+ years in depth experience with supporting general COTS based applications
- 3+ years leading teams in implementing and supporting applications in a MS Windows Server/Desktop environment or similar technology
- Network + or similar certification required
- A+ or similar certification required
- At least three primary technology certifications covering one or more technologies including but not limited to server, storage and infrastructure application certifications preferred (ie: Microsoft/AIX/Linux Server products, SQL Server, Active Directory, Azure, IBM/EMC Storage, VMware, Citrix XenApp and XenDeskop)
Responsibilities
- Packages and deploys operating system images and end user device software for automated deployment.
- Perform system administration and updates as required, including anti-virus updates, operating system, software updates, and administration of Microsoft SCCM and Active Directory.
- Function as technical escalation point for large scale or complex end-user problems.
- Follow PMBOK principles, change/release management best practices, and effective communication for implementation and transition of endpoint and software implementations.
- Follow PMBOK and ITIL principles to assist in the planning and design of endpoint and software implementations.
- Assist with requirements data gathering and analysis as needed.
- Assist with the development of technical reference architectures that illustrate the entire endpoint topology of a system or service including communication requirements and system dependencies.
Other
- Develop and maintain support processes specific to daily workflow of the team.
- Manage resource allocation activities of the team across service operations, recurring operational duties and project availability.
- Audit processes and work with the team to address failures in the processes whether through continual process improvement or education and training.
- Provide scheduled briefings to senior management on performance metrics.
- Leverage process improvement methodologies such as DMAIC and Lean Six Sigma to improve processes and performance outcomes.
