ALTOUR is looking to increase productivity related to the agent workflow process, end-to-end automation, client services, and operational quality assurance within their corporate travel division by developing and maintaining Amadeus driven technology.
Requirements
- Experience creating Amadeus Smart Scripts, Amadeus Smart Flows, and use of Amadeus Quality Monitor tools
- Background successfully integrate Smart Scripts with APIs or Databases.
- Proficiency in deployment of solutions to agents
- Experience and understanding of version control concepts and practical application of systems
- 3 or more years of Amadeus Automation development
- Experience using Concur Compleat
Responsibilities
- Develop effective and efficient automation to provide agents an end-to-end booking solution
- Weekly script updates which include thorough QA testing of all key scripts
- Create and maintain documentation
- Assist in analysis, UAT support, and postproduction support as needed
- Provide recommendations for optimization of existing automation features, operational processes and capabilities where applicable to promote standardization and efficiency.
- Recommend new solutions and processes needed to meet team, client, reporting & operational goals.
- Work with stakeholders to identify the business needs.
Other
- Substantial skills and proven working knowledge of Amadeus with an understanding of corporate travel industry standards
- Knowledge of the entire Microsoft Office suite of products
- Bachelor’s degree or equivalent experience
- Strong teamwork and interpersonal skills
- Excellent verbal and communication skills.
