At ALTOUR, manage the complexities of connecting people so they can represent their brands in the most impactful way possible, specifically in the corporate travel division with creative solutions that increase productivity related to the agent workflow process, end to end automation, client services and operational quality assurance.
Requirements
- Experience working directly with Travel quality controls systems / mid office
- Concur Compleat, iQCX, AQUA, etc
- Substantial skills and proven working knowledge of at least Sabre, Travelport Plus/Galileo, or Amadeus with an understanding of industry standards
- Experience and understanding of version control concepts and practical application of systems
- Knowledge of XML standards and web services management
- Basic knowledge of Java
- Working level knowledge of VB.net development
Responsibilities
- Develop effective and efficient automation to meet customer requirements
- Unit testing of automation routines
- Create and maintain documentation
- Assist in analysis, UAT support, and postproduction support as needed
- Provide recommendations for optimization of existing automation features, operational processes and capabilities where applicable to promote standardization and efficiency.
- Recommend new solutions and processes needed to meet team, client, reporting & operational goals.
- Communicate regularly and effectively on the status of all current projects and manage stakeholder’s expectations appropriately.
Other
- Strong teamwork and interpersonal skills
- Excellent verbal and communication skills.
- Strong organizational skills required to handle multiple projects and priorities simultaneously
- Must be able to work independently and complete deliverables on time and with the highest level of quality
- Bachelors’ degree or equivalent experience
