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Wells Fargo is seeking a Systems Operations Engineer to drive production stability across the organization through strong incident and problem management routines, implementation of robust observability/monitoring, and employing SRE principles.

Requirements

• 2+ years of Systems Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• Experience supporting an enterprise-level environment
• Observability experience with tools such as SPLUNK, AppDynamics, Grafana, Azure App Insights, ITRS
• Ability to manage initiatives involving process improvements
• Experience driving SRE practices (Site Reliability Engineering)
• SQL/Oracle Experience
• Experience supporting cloud applications

Responsibilities

• Participate in complex technical issues and initiatives related to large scale applications, systems, databases, or other technical products and services
• Identify opportunity for process improvements within technical support strategies and plans
• Review and analyze technical queries to extract data, create standard databases, or perform limited programming to fine tune systems supporting low to medium risk technical deliverables
• Present recommendations for resolving complex technical queries
• Exercise some independent judgment to analyze performance trends and recommend process improvements while developing understanding of technical process controls or standards
• Work as an internal consultant regarding use of tools and processes
• Provide information related to supported system area to functional colleagues, internal partners and stakeholders, including internal customers

Other

• 2+ years of experience
• Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment
• This position offers a hybrid work schedule - ability to work in office
• This position is not eligible for Visa sponsorship
• Relocation assistance is not available for this position