Deloitte Tax LLP is seeking a QRM Support Team Manager to support its national Quality Assurance (QA) network, which is critical for building and maintaining a Culture of Quality within the US Tax practice. The role involves analyzing new client acceptance information, reviewing contracting documents, and resolving issues to ensure adherence to quality and risk management standards.
Requirements
- 5+ years of experience in tax, legal, or other fields involving contracting.
- One of the following active accreditations obtained: Licensed CPA in state of practice/primary office if eligible to sit for the CPA. If not CPA eligible: Licensed Attorney, Enrolled Agent.
- Strong understanding of the professional services model (ideally for tax services), including the contracting and delivery lifecycle
- Ability to self-direct projects, with strong judgment regarding when to consult with team members and escalate issues.
- Ability to prioritize critical needs, act decisively, and handle a high volume of complex tasks within a given timeframe.
- Proven willingness to listen and learn, and a consistent record of making and explaining appropriate decisions.
Responsibilities
- Analyze information received in connection with new client acceptance and raise relevant issues.
- Read and comment on draft engagement agreements, scopes of services, and other contracting documents to identify deviations from our standard templates and other potential issues.
- Work with client service teams in resolving matters in connection with the above.
- Support execution of Tax PPMD Quality Assurance Reviews (QARs).
- Support efforts associated with maintaining our Quality and Litigation Module (QLM).
- Participate in consultations with US and Global Tax Risk, Independence and Conflicts Network, Confidentiality and Privacy, Office of General Counsel, and other Deloitte business’ client quality and risk teams.
- Develop and deliver quality and risk training content on both a local and national level.
Other
- Ability to perform job responsibilities within a hybrid work model that requires US Tax professionals to co-locate in person 2-3 days per week.
- Bachelor's degree in accounting, finance, or related field.
- Ability to travel up to 25%, on average, based on the work you do and the clients and industries/sectors you serve.
- Advanced degree such as Masters of Tax, JD, and/or LLM.
- Outstanding verbal and written communication, including with respect to sensitive and complex matters.
- Outstanding project management and ability to work through conflicts in a constructive and collaborative manner.
