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Texas Computer Cooperative (TCC) Student Application product development support to include requirements gathering, testing, and verification of software changes. Provide support and guidance to statewide TCC service desk on Tier 3 support issues escalated from the TCC service desk team.

Requirements

• Three years of SQL experience preferred.
• Systems analyst level knowledge of ASCENDER or other school student administrative software preferred.
• Experience using helpdesk software and/or Customer Relationship Management (CRM) systems.
• Knowledge of Texas Education Agency Texas Student Data System (TSDS) data collections, Student Attendance Accounting Handbook guidelines, and school district student accounting methodologies.
• Knowledge of multimedia methodologies, webinar applications, and video conferencing is desirable.
• Ability to understand the entire scope of complex computer software applications.
• Proficiency with standard functions within applications such as Microsoft 365/Google, (word processing, spreadsheets, presentation software), e-mail, web browsers, and databases.

Responsibilities

• Review functional and design specifications of software to ensure comprehensive understanding of individual deliverables.
• Ensure software, documentation, and training deliverables meet functional and design specifications, requirements, and user interface standards.
• Identify test requirements from specifications, map test case requirements, and design test coverage plan.
• Isolate, replicate, and report defects, and verify defect fixes.
• Plan, develop, and execute system and regression tests.
• Provide timely Tier 3 Helpdesk ticket resolution to regional ESC Consultants to maintain Service Level Agreements (SLAs).
• Communicate stakeholder requirements for software maintenance, mandates, and enhancements.

Other

• Bachelor’s degree required in information systems, business, or education.
• Three years of experience required in school student administrative experience related to registration, attendance, grade reporting, and scheduling.
• Three years of experience using or supporting school student administrative software required.
• Demonstrated leadership skills.
• Excellent organizational, analytical, and problem-solving skills.