Cox Enterprises is looking to solve the problem of providing world-class customer service experiences while developing business and technology skills, and is seeking an intern to help create new experiences, improve existing offerings, and deliver exceptional customer service.
Requirements
- Proficient in MS Office
- Strong analytical skills and/or a desire to learn
- High comfort level working in a fast-paced environment
- Creative solutioning and interest in innovation
- Process-oriented and continuous-improvement mindset
- Commitment to providing and designing a world-class team member and/or customer experience
Responsibilities
- Working closely with the team on projects ranging from application development to process enablement to hardware deployments, interacting with various technical and customer stakeholders.
- Learning about and potentially performing day-to-day duties of various TechHelp roles, including help desk, desktop support and proactive services.
- Performing data analysis and identifying opportunities for process improvement & proactive resolution.
- Assisting in creating and maintaining operational workflows and best practice documents.
- Being a change champion that communicates and explains the need for changes that benefit the organization
- Stretch assignments as offered either within TechHelp or by the Intern program.
Other
- Must be a current Undergraduate or Graduate student
- Ability to communicate effectively
- Ability to Multi-task
- Self-motivated
- Subject to a background check
