Atlassian is looking to solve the problem of driving value realization and adoption of their AI and Rovo technologies within enterprise customer engagements by providing expert technical guidance and support.
Requirements
- Understand technical requirements, guide solution implementation, and support successful adoption for customer engagements.
- Experience with Artificial Intelligence, the Atlassian Ecosystem, technical product demos, and influencing technical teams; familiarity with Forge and Python-based development.
- Hands-on experience designing and delivering LLM-powered systems for businesses, such as Rovo.
- Specialized knowledge in Incident Management, Change Management, and DevOps, with a focus on improving customer processes using AI.
- Strong product mindset, able to shape technical solutions for business impact, and comfortable owning problems end-to-end from discovery to deployment.
- Delivers durable solutions but can quickly prototype when needed.
- Partner with Pre-Sales, Post-Sales, and Product teams to provide the solutions and technical guidance to help the customer achieve their desired outcomes and goals.
Responsibilities
- Integrate AI and Rovo technologies.
- Lead workshops.
- Address security concerns.
- Ensure successful AI adoption.
- Manage projects.
- Engage with customers.
- Continuously improve processes to enhance customer satisfaction and operational efficiency.
Other
- Work with Account Teams to plan and execute customer-specific journeys.
- Collaborate with internal teams to enhance Atlassian products and drive customer success.
- Engage with product and account teams to support clients and identify growth opportunities.
- Travel up to 15% domestically and internationally for events and customer meetings.
- Customer Success & Experience: 3-5 years in Customer Success or account management, managing Enterprise customers with complex SaaS portfolios.
